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Accessibility

Doors

There is an accessible entrance (with automatic doors) located to the south of the Victoria Theatre’s main doors. All entrances at the Schuster Center have automatic doors. The PNC Arts Annex and the Metropolitan Arts Center, home of The Loft Theatre, do not have automatic doors. All entrances are accessible for standard sized wheelchairs.

Seating

Accessible seating for patrons with wheelchairs is available at the back of the orchestra level of the Victoria Theatre as well as on all levels of the Schuster Center. Accessible seating is also available at The Loft Theatre and PNC Arts Annex and varies by seating configuration.

If you require special seating arrangements due to disability, please call Ticket Center Stage at 937-228-3630 or toll-free 888-228-3630. Please make your request prior to the performance.

Audio & Sign Interpretation

Assistive listening devices are available for Victoria Theatre, Schuster Center, and The Loft Theatre performances. You may check out one of the devices from a house manager in the lobby.

We ask that all sign interpretation and audio description requests be made at least two weeks before your performance, preferably when you are ordering your tickets. This allows us the time necessary to schedule sign interpreters and audio describers.

SATURDAY MATINEE BROADWAY SERIES PERFORMANCES will be sign interpreted and/or audio described upon request. Please let the ticket agent know at least two weeks before the performance if you would like either of these services when you order your tickets at Ticket Center Stage.

4 P.M. FAMILY SERIES PERFORMANCES will be sign interpreted and/or audio described upon request. Please let the ticket agent know at least two weeks before the performance if you would like either of these services when you order your tickets at Ticket Center Stage.

SENSORY-FRIENDLY PERFORMANCES will be sign interpreted. audio description is available upon request. Please let the ticket agent know at least two weeks before the performance if you would like either of these services when you order your tickets at Ticket Center Stage.

FOR DISCOVERY SERIES SHOWS WITH ONE DAY OF PERFORMANCES, the 11:30 a.m. performance will be sign interpreted and/or audio described upon request. FOR DISCOVERY SERIES SHOWS WITH TWO OR MORE DAYS OF PERFORMANCES, the 11:30 a.m. performance on the second day will be sign interpreted and/or audio described upon request. Please indicate your need for sign and/or audio interpretation on your Discovery order form or let the ticket agent know at least two weeks before the performance. Please understand that while we will make every effort to make reasonable accommodations, certain requests may not be able to be honored.

SIGN LANGUAGE INTERPRETATION AND AUDIO DESCRIPTION ARE AVAILABLE FOR OTHER PERFORMANCES BY REQUEST. Please let the ticket agent know at least two weeks before the performance if you would like either of these services when you order your tickets at Ticket Center Stage.

Communication for patrons with hearing and speech impairments is available by calling Ohio Relay Service at 1-800-750-0750. When the communication assistant responds, please type or say “Ticket Center Stage at 1-888-228-3630” and you will be connected with a ticket agent. Ticket Center Stage hours are 10 a.m.-6 p.m., Tuesday-Friday, and two hours prior to every performance.

Large Print Programs

Large print programs are also available in the lobby for Victoria Theatre Association-presented Broadway Series performances.

Service Animals

Service animals, as defined by the Americans with Disabilities Act (ADA), are permitted and must comply with ADA requirements. Learn more about ADA service animal policies at https://www.ada.gov/regs2010/service_animal_qa.html.

Please understand that while we will make every effort to make reasonable accommodations, certain requests may not be able to be honored. If you other accessibility needs or questions, please call Ticket Center Stage at 937-228-3630 or toll-free 888-228-3630.